Frequently Asked Questions
The following FAQ's will assist with common questions. Please also review the support/resources, join the OnePlaceMail Community or contact us if we can assist you further.
The desktop software supports Microsoft 365 and SharePoint on-premises environments, including hybrid environments.
The OnePlaceMail App is an 'as a service' solution supporting Microsoft 365 environments. The app works across different devices and form factors, including Windows, macOS, Web Browser, iOS, and Android devices.
The OnePlaceMail App is updated frequently, typically once a month. The changes are immediately available as the solution runs as a service on the Microsoft Azure platform.
Yes, please provide a review on Microsoft AppSource. Thank you for being so supportive.
You can also contact us if there is anything we can do to assist.
The OnePlaceMail Desktop and OnePlaceMail App work well together. Some shared core capabilities include saving an email and attachment to Microsoft 365 Teams, SharePoint and OneDrive. However, there are also differences, such as the multi-platform support provided by the OnePlaceMail App.
The OnePlaceMail Desktop Software provides rich email management and solution engagement capabilities for a better employee experience when engaging with business solutions on the Microsoft 365 platform.
Yes, all plans support saving to Microsoft Teams, including Teams channels and libraries and lists within the Teams Site.
The OnePlaceMail App supports connecting with Microsoft Team from Outlook for the web, macOS, Windows, and mobile devices. The Desktop software supports connecting with Microsoft Teams from Outlook and Office (Word, Excel and PowerPoint), Adobe Acrobat and Windows Docs Explorer.
The Desktop software is typically updated quarterly (see What's new) and is available to all customers with a valid subscription. It is not a requirement for a customer to deploy every update.
Yes, we appreciate your feedback and suggestions. Your feedback helps influence our product roadmap.
No, the OnePlaceMail App supports Microsoft 365 work accounts/email addresses.
Yes, this is one of the benefits of using the OnePlaceMail App in a modern workplace.
The Lite plan is restricted to a single user per subscription and is for personal use.
No, technical support is limited to the online knowledgebase, user documentation and feedback forum.
A transaction is a single process of saving an email and, or attachments to Microsoft 365 using the OnePlaceMial App. The Lite plan (free) limits the number of available transactions monthly.
The Lite Plan is free and available for personal use. The Lite plan provides restricted access to the OnePlaceMail App. Some restrictions include:
- Capped at 15 transactions per calendar month
- Technical support is limited to the online knowledgebase, user documentation, and feedback forum
- Feature limits, for example: Converting attachments to pdf (on insert) and saving to Microsoft Teams channels
The Desktop Software is not available on the Lite Plan.
Yes, the Lite plan is free. The subscription provides limited access to the OnePlaceMail app for personal use.
We recommend following the Best Practice Deployment guide. Please contact us if you require further assistance.
No, it is free to get started on a 30-day trial. All Premium features are made available, and no credit card is required.
The getting started 30-day trial includes all features (Premium Plan) and optional add-ons. The technical support and the customer success teams are also available to assist throughout your 30-day trial.
The trial allows for 25 users. Contact our Customer Success Team if additional users are required during your trial.
No, tiered user volume discounts are on a per subscription basis.
No, a subscription is for a chosen number of users. The subscription includes the selected plan and any add-ons.
Yes, a subscription for up to 100 users can be purchased online. Volume discounts are available for larger purchases. Please request a quotation.
Note: Contact the Customer Success Team if you want to add additional licences to an existing subscription. The Customer Success Teams will ensure any volume discounts, pro-rata adjustments, and single renewal date is applied.
No, the subscription plan pricing and volume discounts are for the selected Term. The plan, including the number of users, can be adjusted on renewal.
Yes, please contact the Customer Success Team.
Yes, licenses can be added to your subscription. The subscription fee will be calculated pro-rata to retain a single renewal date. Please contact our Customer Success Team for a quotation, including any volume discounts that may apply.
Yes, apply to learn more about the OnePlace Solutions Partner Program.
Yes, we have exceptional partners who can assist with your subscription, professional services and first-level support. Please see our partners or contact us if you would like us to speak with your preferred service provider.
Subscriptions are provided on an annual basis. Multi-year subscriptions are also available and attract a discount.
Yes, the OnePlaceMail app extends the rich email management capabilities and productivity to all environments that support Microsoft Outlook, including Outlook for the web browser, mobile devices (iOS & Android), macOS, and Windows. The desktop software works for Outlook on Windows and complements the OnePlaceMail App.
The OnePlaceMail App is centrally deployed through the Microsoft 365 Administration Center. The following best practice deployment steps are recommended.
Follow the upgrade instructions provided. Please reach out if any assistance is required.
Outlook/Office 365, 2019, 2016, 2013 and 2010 are supported.
Yes, the desktop software supports connecting to Microsoft 365. It also supports SharePoint on-premises (2019, 2016, 2013, 2010) and hybrid environments.
