OnePlaceMail
KB0138 - OnePlaceMail not loading in Outlook 2013
Issue:
OnePlaceMail add in will not load in Outlook 2013.
Applies to: OnePlaceMail R7.0 & Above + Outlook 2013
Scenario 1:
The OnePlaceMail ribbon buttons and tab do not appear when you start Outlook 2013 for the first time.
Scenario 2:
The OnePlaceMail ribbon buttons and tab do not appear when you start Outlook 2013 after successfully using OnePlaceMail for a period of time.
Scenario 3:
Performing a drag/drop operation to a OnePlaceMail folder in Outlook 2013 does nothing. OnePlaceMail does not appear to be working and the OnePlaceMail menu items and buttons are missing.
Solution
Solution1:
If OnePlaceMail Add-In has encountered a problem Outlook may mark it as Inactive and Outlook will not attempt to load it from then on.
In Outlook 2013 you can access the "Inactive addin"
