Knowledgebase
Administration
OnePlaceMail
- Update to OnePlaceMail App Authentication
- New Outlook and OnePlaceMail
- End of support for IE11 & Edge Legacy for OnePlaceMail App
- KB0155 - OnePlaceMail not loading in Outlook
- KB0151 - Resolve display issue with OnePlaceMail & Outlook 2016, 2019 & O365
- KB0150 - Domain names and ports that should be opened for OnePlace Solutions
- KB0145 - Automate moving emails to SharePoint
- KB0142 - Favorites & Recents Folder error due to Microsoft Security Update
- KB0141 - Error 'Custom folder icon is not allowed for a folder not displayed in Outlook'
- KB0138 - OnePlaceMail not loading in Outlook 2013
- OnePlaceMail Email Library in different languages
- KB0056 - "Object doesn't support this property or method. / object expected" error when selecting a OnePlaceMail folder in Outlook
- KB0031 - OnePlaceMail Add-In fails to load in Outlook 2010
- KB0054 - Add-in could not be loaded error after upgrading Microsoft Office
OnePlaceDocs
- KB0157 - Unsupported Macro message in Word
- KB0156 - Support for Adobe and OnePlaceDocs - 32bit version
- KB0133 - Support for OnePlaceDocs in Adobe Acrobat and Reader
- KB0129 - The OnePlaceDocs Adobe Plugin cannot load with Protected Mode enabled
- KB0130 - The OnePlaceDocs Plugin cannot load, update Adobe to a supported version
- KB0128 - The OnePlaceDocs Plugin failed to run the broker in protected mode
Installation
- KB0158 - Mismatched versions causes 'Assembly Reference' error
- KB0137 - Hashcode error installing version 7.1 (VSTO)
- KB0135 - License error when upgrading to Release 7.0
- KB0073 - Cannot activate the OnePlaceMail SharePoint Sandbox Solution. The activate button is disabled.
- KB0021 - "Installing Office customization" error starting Outlook 2010
- KB0042 - "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2869."
- KB0012 - When opening an email message file (.msg) from SharePoint 2010 you are prompted to save the file first rather than just opening the message up in Outlook
Configuration
- KB0152 - Connect OneDrive for Business to OnePlace Solutions
- KB0143 - Error: Invalid Request returned when viewing a location
- KB0140 - Error when creating a Configuration Profile in OnePlaceLive
- KB0139 - Preview not available for Office365
- KB0136 - Error: Requested Site does not appear to have claims enabled or the Login Url has not been set
- How custom event receivers affect OnePlaceMail upload process
- How do I work with SharePoint threshold limits when browsing with Ideagen OnePlace Solutions Desktop
- How do I setup my environment for SharePoint Site Mailboxes
- How do I provision Site Mailboxes in SharePoint
- KB0017 - "System.NullReferenceException: Object reference not set to an instance of an object." error when filing into a SharePoint 2010 server and calling the GetListTitleAndLicencingStatus web service.
Using
- Adding a time-limited licence key to a list
- How do I configure location filtering settings?
- How do I configure location search settings?
- How to troubleshoot common search problems
- How do I stop the Internet Explorer Warning when using E-mail as Attachment?
- 403 Forbidden error when Managing OnePlaceMail Folders connecting to Office 365
- How do I configure search locations?
- KB0016 - "The request failed with HTTP status 401: Unauthorized" error when performing various operations in OnePlaceMail
- KB0019 - "Service Unavailable; HTTP Error 503. The service is unavailable" error message when accessing a SharePoint 2010 site through the Internet Explorer (web browser)
- KB0023 - "Invalid text value" error uploading email to SharePoint
- KB0024 - "The request failed with HTTP status 404: Not Found" error when performing various operations against a SharePoint 2010 server
- KB0025 - Library / List does not appear in list to select from in 'Manage My OnePlaceMail Folders'
- KB0037 - "Cannot copy the items. You don't have appropriate permission to perform this operation" error or unable to switch to 'OnePlaceMail Data File' mode in OnePlaceMail Settings.
- KB0038 - "OnePlaceMail Folders cannot be created. You are either using OnePlaceMail on multiple machines or are trying to add OnePlaceMail folders directly in Outlook." warning using OnePlaceMail.
- KB0039 - Files saved to a SharePoint 2010 'Drop off Library' using OnePlaceMail are not processed immediately by 'Content Organizer' rules whereas if a file is uploaded in the SharePoint 2010 UI it is processed immediately.
- KB0040 - "Navigation to Webpage was canceled" when selecting a OnePlaceMail folder in Outlook
